Returns/Refund

Return Eligibility
We accept returns for most products within 7 days of the delivery date. Items must be unused, in their original packaging, and with memo receipt copy. Any damage of goods is not returnable!

Return Process
To return a product, please contact our customer service team at 01958618239 by WhatsApp or mail here with details- support@renessamart.com . We will provide you the process with instructions on how to return your item ASAP.

Refund Process
After receiving your returned one will inspected, then we will process your refund. The refund will be issued to the original payment method within 5-10 business days.

Non-Returnable Items
Certain items, such as personalized products or gift cards, cannot be returned.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.