Last Updated: 19th Aug, 2026
Welcome to Renessa Mart (“we,” “our,” “us”). We respect your privacy and are committed to protecting the personal information you provide when using our website, renessamart.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Account/login information
- Device, browser, IP address, and website usage information
- Information you voluntarily provide through customer support or contact forms
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and communicate about your orders
- Process payments
- Provide customer support
- Handle returns, refunds, replacements, and warranty-related requests
- Create and manage your customer account
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized transactions
- Send important service-related notifications
- Send promotional communications where permitted and where you have provided appropriate consent
- Comply with applicable laws and legal requirements
3. Payment Information
Payments may be processed through third-party payment providers.
We do not intend to store complete payment card details such as your full card number or CVV on our own servers. Payment information may be handled directly by the applicable payment gateway according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Keep you logged in
- Remember shopping cart information
- Understand website usage
- Improve website performance
- Provide relevant marketing or advertising
You may disable cookies through your browser settings, although some website features may not work properly as a result.
5. Sharing Your Information
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment gateway providers
- Courier and delivery partners
- Technology and hosting providers
- Website analytics and marketing service providers
- Warranty or service partners
- Government authorities or law-enforcement agencies when legally required
We do not sell or rent your personal information to third parties for their own unrelated purposes.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
8. Your Choices
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Opt out of certain marketing communications
- Ask questions about how your information is used
To make a privacy-related request, please contact us using the information below.
9. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Renessa Mart
Website: https://renessamart.com/
Email: info@renessamart.com
Phone: 01958618239
Address: Flat-7, Road 23, House 162, Mohakhali DOHS, Mohakhali, Dhaka – 1212